And then, in a continued display of her tech savviness, she decided to "just browse".
Sure enough, the obvious happened.
To her credit.
She's not stupid enough to fall for it so she recognizes an infection when it appears.
This is far from the first time we've encountered a myriad of woes no thanks to her brilliant ideas.
Relying on Microsoft 10's built-in security. (Okay to be fair this might not be as bad as it used to be, Microsoft 10 is harder to infect than, say, Windows XP.)
Her idea of solving the problem, uninstall the infected browser. (And to be fair it seems she rather consistently has this work since Chrome, my browser, remains uninfected. At least it did when a near-identical infection struck on Firefox.)
Shutting down the computer and booting it back up as if that would fix the problem. (When it comes to viruses, that's actually one of the worst things to do, though fortunately hasn't been done this time. Because the reboot allows the virus in, essentially, by installing the virus.)
Her conversation is just frustratingly painful to listen to.
It's a living, breathing stereotype. She's calling tech support, so she recognizes she's not great at least, butstill. This is the image of the "old grandparent who doesn't know anything about modern technology". (I mean you have to keep in mind my parents are in their 60s which is the age where most people are grandparents--maybe even potentially great grandparents depending on how how young the members of their lineage have children.)
At least I'm still able to use my laptop. It's where I needed to be anyway.